Frequently Asked Questions
Creating a portrait is a very personal and special process. Below you will find answers to the most common questions about ordering a portrait.
If you cannot find the information you need, feel free to contact me anytime.
To place an order, simply choose the format and frame you prefer on the website and upload photos of your pet.
After placing your order, you will receive a confirmation email.
Once the portrait is completed, I will send you a preview photo before shipping.
The quality of the photos is very important for creating a beautiful portrait.
For the best result:
• Please upload at least 3–5 photos
• Photos taken in natural daylight work best
• Your pet’s eyes, ears, and face should be clearly visible
• Photos taken at eye level usually create the most natural portrait
The better the reference photos, the more expressive and detailed the portrait will be.
Production time usually ranges from 3 to 6 weeks, depending on the number of current orders.
If you need the portrait for a specific date, please feel free to contact me in advance.
Yes.
Before shipping, I will send you a photo of the finished portrait to make sure everything looks perfect.
Yes.
Portraits with two or more pets are possible.
You can choose the appropriate format on the website or contact me for a custom request.
Yes.
Portraits are carefully packaged and shipped from France.
Shipping is available within Europe.
Custom portraits are personalized artworks made to order, therefore they cannot be returned or exchanged.
However, I always send a preview photo before shipping to ensure your satisfaction.
Each portrait is carefully packaged to ensure safe delivery.
Your artwork will arrive with:
• protective packaging
• a certificate of authenticity
• tracked shipping
All portraits are created by hand using professional artist-quality materials.
Each piece is made with great care and attention to detail.
Feel free to contact me at:
darinaivartist@gmail.com
I will be happy to help.